Business identity: RST Deals Inc. owns and operates rstdeals.com.
Updated September 11, 2026
1. Sales Tax & Rates
We’re required to collect sales tax on orders shipped to New York, where our warehouse is located. Applicable sales tax is calculated and displayed at checkout. Orders shipped to other U.S. states, territories, and APO/FPO addresses may also incur tax if required by local regulations. If you qualify for tax-exempt status, email your valid resale certificate to sales@rstdeals.com before your order ships.
2. Order Processing & Handling
- Processing window: Monday–Friday, 9 AM–5 PM ET, excluding U.S. federal holidays.
- Handling time: Please allow 1–3 business days for order verification, picking, and packing.
- Orders placed before 2 PM ET will generally begin processing the same business day.
3. Shipping Methods & Carriers
We partner with USPS and UPS to deliver your order. Available options at checkout:
- Standard Ground: 3–7 business days
- Expedited (2-Day): 2 business days
- Overnight: 1 business day
Note: Delivery times begin once your order ships; weekends and holidays are not counted as delivery days.
4. Shipping Rates
We offer free standard shipping on all U.S. orders, with no minimum order value or weight limit, including orders over 10 lbs. Standard delivery takes an estimated 4–10 business days, including 1–3 business days for handling and 3–7 business days in transit.
5. Bulk Orders & Cancellations
- Bulk order definition: Order value of $300 or more, or more than 12 units.
- Bulk orders may be canceled within 24 hours of placement for a full refund, with no cancellation fee.
- To request cancellation, email sales@rstdeals.com with your order number.
6. Partial Shipments & Backorders
We strive to keep all items in stock. If an item is unavailable, we’ll contact you with options:
- Ship in-stock items immediately and hold the rest
- Cancel the out-of-stock item for you
We do not automatically backorder; all shipping decisions require your approval.
7. Address Corrections & Liability
Please enter your shipping address carefully. Address corrections after dispatch depend on the carrier and cannot be guaranteed. If you provide an incorrect or incomplete address, we reserve the right to charge a $5 correction fee (per carrier charges). We are not responsible for delays caused by carrier errors, weather events, or customs inspections.
8. Oversize, Heavy & Hazardous Goods
Free standard shipping also applies to heavy and oversized U.S. orders. We do not add weight-based or oversize shipping surcharges to these orders. Items containing hazardous materials are shipped using eligible carrier services.
9. International Shipping & Forwarding
We ship domestically to any U.S. address, including freight-forwarding services (e.g., MyUS.com). We currently ship to U.S. addresses only. Customers using a freight forwarder arrange onward international delivery separately.
10. Order Tracking
Once your order ships, you’ll receive an email with tracking details. Tracking updates may take up to 24 hours to appear on the carrier’s website. You can also log in to My Account → My Orders to view status.
11. Contact Us
sales@rstdeals.com
(347) 997-2712
Monday–Friday, 9 AM–5 PM Eastern Time
Warehouse address:
1008 A 3rd Ave
New Hyde Park, NY 11040, United States