Business identity: RST Deals Inc. owns and operates rstdeals.com.
Updated September 11, 2026
1. Non-Bulk Order Cancellation Policy
- Cancellations accepted within 2 hours of order placement at no charge.
- Orders canceled after 2 hours incur a $6.99 cancellation fee.
- To cancel, email sales@rstdeals.com within the 2‑hour window.
2. Bulk Orders
- Bulk orders are orders totaling $300 or more, or containing more than 12 units.
- Bulk orders may be canceled within 24 hours of placement for a full refund, with no cancellation fee.
- To request cancellation, email sales@rstdeals.com with your order number.
- Special-order and custom items follow the bulk cancellation policy and remain non-refundable as described in section 6.
3. Return Authorization
- Returns accepted within 30 days after delivery.
- Contact sales@rstdeals.com to request a Return Authorization (RA) number.
- Include RA number, reason for return, and copy of original invoice.
4. Return Conditions & Fees
- Items must be unused, in original packaging, and resale‑ready.
- Restocking fee: 25% of the returned item's price.
- No additional damage or missing-parts fees are charged. Items must meet the return conditions below.
- No refund if product is used, damaged, or improperly packaged by customer.
5. Quantity Limits
- Unopened standard products in both bulk and non-bulk orders may be returned within 30 days after delivery, subject to the 25% restocking fee and the return conditions in this policy.
- The non-refundable product exclusions in section 6 apply to all orders. Customers remain responsible for return shipping costs.
6. Non‑Refundable Items
- Custom‑ordered or special‑request items.
- Sexual wellness products, nutritional supplements near expiry (within 30 days).
- Home health care equipment, electronics, candies, chocolates, and toys.
7. Shipping & Packaging
- Customers are responsible for return shipping costs.
- Use adequate packaging to prevent damage; we are not liable for damage in transit.
- For damaged shipping containers, notify the carrier immediately and retain packaging.
8. Defective or Incorrect Products
- Email photos of defective or incorrect items to sales@rstdeals.com within 30 days after delivery.
- Upon verification, we will replace the item at no charge.
9. Incorrect Address Fees
- A $5 re‑route fee applies if provided address is incorrect and carrier redirects the package.
10. Delivery Refusal
- If delivery is refused for reasons other than carrier error, the order will be treated as a return. Any eligible refund will be issued after the package is received and inspected, less applicable return shipping costs and the stated restocking fee.
11. Product Descriptions & Images
- Product descriptions and images are intended to accurately represent the items offered. If you receive an item that does not match its description, contact sales@rstdeals.com for assistance.
- Consult product packaging and your healthcare provider for medical advice.
- Supplement statements are not evaluated by the FDA.
12. Refund Processing
- Approved refunds are issued to the original payment method within 15 calendar days of receiving the return.
- Your bank or card issuer may require additional time to display the refund after we issue it.
13. Contact Us
sales@rstdeals.com
(347) 997-2712
Monday–Friday, 9 AM–5 PM Eastern Time
Warehouse address:
1008 A 3rd Ave
New Hyde Park, NY 11040, United States
Contact us for a Return Authorization and shipping instructions before sending any return.