Order Cancellation Policy
- Cancellations accepted within 2 hours of order placement at no charge.
- Orders canceled after 2 hours incur a $6.99 cancellation fee.
- To cancel, email sales@rstdeals.com within the 2‑hour window.
Bulk Orders
- Defined as orders totaling $300 or more.
- May be canceled only within 24 hours of placement.
- No refunds for bulk cancellations after 24 hours; only shipping costs refunded.
- Special‑order and custom items follow the same bulk policy.
Return Authorization
- Returns accepted within 30 days of invoice date.
- Contact sales@rstdeals.com to request a Return Authorization (RA) number.
- Include RA number, reason for return, and copy of original invoice.
Return Conditions & Fees
- Items must be unused, in original packaging, and resale‑ready.
- Restocking fee: 25%–50% of item price plus original freight charges.
- Inspections determine additional fees for damage or missing parts.
- No refund if product is used, damaged, or improperly packaged by customer.
Quantity Limits
- Non‑bulk orders (12 units or below) eligible for standard returns.
- Orders over 12 units are treated as bulk and follow section 2 policy.
Non‑Refundable Items
- Custom‑ordered or special‑request items.
- Sexual wellness products, nutritional supplements near expiry (within 30 days).
- Home health care equipment, electronics, candies, chocolates, and toys.
Shipping & Packaging
- Customers are responsible for return shipping costs.
- Use adequate packaging to prevent damage; we are not liable for damage in transit.
- For damaged shipping containers, notify the carrier immediately and retain packaging.
Defective or Incorrect Products
- Email photos of defective or incorrect items to sales@rstdeals.com within 30 days.
- Upon verification, we will replace the item at no charge.
Incorrect Address Fees
- A $10 re‑route fee applies if provided address is incorrect and carrier redirects the package.
Delivery Refusal
- Refusing delivery for reasons other than carrier error results in full charge and forfeits charge-back rights.
Product Descriptions & Images
- Descriptions and images are for reference only and may differ from delivered products.
- Consult product packaging and your healthcare provider for medical advice.
- Supplements statements are not evaluated by the FDA.
Refund Processing
- Refunds issued to original payment method within 15 business days of receiving return.
- Credit card refunds may take 2–3 billing cycles to appear.
Contact Us
+1 (347) 331-9855
(Mon-Fri, 9 AM–5 PM ET)
Mailing Address:
rstdeals.com
1008 3rd Ave,
New Hyde Park,
New York 11040